Your phone is your storefront.
A shop has a window and a door. A service business has a phone number.
Your phone is your storefront
First impressions happen by text
For many customers, your first reply is the first time they meet you. Fast and friendly says a lot about how you will treat them.
An unanswered phone is a locked door
If nobody answers, the customer walks to the next shop on the street, which is the next result on Google.
Keep the door open
You do not need someone at the desk all day. You need every caller and every message answered in a minute.
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Read moreFollow-up is a kindness
Why following up with leads is not pushy, and how to do it in a way customers appreciate.
Read moreNever lose a lead to a forgotten follow-up.
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